Leaders from the Abu Dhabi Ambulance Service visited the Isle of Wight Ambulance Service on Thursday 24th and Friday 25th March 2011 to learn about the Island’s state of the art computer aided despatch system.
The five representatives visited the Island’s ambulance control centre, ambulance station and ambulance headquarters at St. Mary’s Hospital, Newport.
Valentia Technologies, suppliers of the Island’s new integrated digital computer aided despatch system, suggested that it would be useful for the emergency services in Abu Dhabi to visit the Island to see the new system in action.
Chris Smith, Head of the Ambulance Service on the Isle of Wight said: “We were pleased to welcome our colleagues from Abu Dhabi to the Island for this two day visit. We were able to demonstrate to them the value of the system and how it has helped us to maintain our position as one of the top performing ambulance services in the country.”
The new Computer Aided Despatch (CAD) system provides the Ambulance Service with the opportunity to become a paperless and fully connected ambulance service through…
• Full Call Connect data services, including automatic location identification
• Real-time dynamic dispatch planning based on historic data and emerging incident patterns
• Emergency and advanced condition-based community care pathways
• Patient transport service (PTS) functionality to improve service delivery for non-emergency care
• Full vehicle Mobile Data Terminal (MDT) system that is connected to full GPS navigation providing voice and visual commands with live traffic data for instant decision making by dispatchers and ambulance crews.
The system is fully integrated with the Island’s Patient Management Information System, as well as the GP out-of-hours system and the A&E system to ensure the best possible care across the PCT’s services.

Ambulance crews at the scene of a call out
Peter Nelson, Chief Executive at Valentia Technologies commented: “The Isle of Wight Ambulance Service is the first in the UK to use Valentia Technologies world class CareMonX® CAD Platform. CareMonX® CAD is part of Valentia’s integrated suite of pre-hospital applications, including EPRF for real time electronic patient care reporting”.
Peter Nelson continued “We were delighted to have been selected by the Isle of Wight Primary Care Trust for this important opportunity. It is Valentia’s mission to provide fully connected pre-hospital care that enables transformation of healthcare delivery in community focused service models.
“We are very committed to contributing to a truly connected healthcare system for the benefit of the ambulance services and patients across the Island. Isle of Wight’s successful implementation of the system made the Island a good place to demonstrate the service to others.”
Abu Dhabi’s emergency services are undergoing a period of modernisation and reorganisation with a focus on adopting world class technology and services. The ambulance service sees a high level of trauma cases which for the most part are the result of road traffic accidents.
Speaking about the visit to the Island, Head of the Reorganisation and Development at Abu Dhabi Ambulance Service, Ahmed Saleh Alhajeri, said: “We were impressed with what we have seen and are grateful to the Isle of Wight Ambulance Service for making us welcome. Although we have not been able to see a lot of the Island what we have seen of the scenery is lovely and Islanders are very friendly.”
Emergency ambulance response times on the Island are some of the best in England according to national statistics published in 2010. The figures for 2009/10, published by National Statistics and The Information Centre for Health and Social Care, show that:
• The service attended 17,500 emergency incidents in 2009/10 compared to 17,300 in 2007/08. Of these 17,500 emergency incidents
- 4,900 calls were Category A - immediately life threatening
- 7,000 calls were Category B - serious but not life threatening
- 5,600 calls were Category C - urgent but not serious or life threatening
• Of the 4,900 calls requiring an emergency response, 77.2% were responded to within 8 minutes placing the Isle of Wight in second place out of 12 ambulance services in England. The average for England is 74.3%.
• 97.1% of the Category B calls were responded to within 19 minutes. The average for England is 96.8% and the Isle of Wight comes fourth amongst the 12 ambulance services in England.
• Of the 5,600 calls which were judged to be less urgent (Category C) 96.7% of ambulances arrived within 19 minutes. The average for England is 91.0% and the Isle of Wight comes top out of the 12 ambulance services in England.
The Ambulance Service, including non urgent patient transport services, has an annual budget of £6m. The Ambulance Service fleet of 30 vehicles includes 10 emergency ambulances, 10 fast response vehicles and 3 co-responder vehicles. The Service employs 132 staff including 70 paramedics, 18 emergency vehicle operatives, 2 technicians, 16 High Dependency or Patient Transport staff and 23 call centre staff.
At peak times there are four emergency ambulances and four rapid response vehicles deployed around the Island, all staffed by paramedics.